Fix “windows cannot connect to the printer” error

When you are trying to địa chỉ a network shared printer, if you receive message “Windows cannot connect khổng lồ the printer.”(commonly occur to Windows 7), you must be very frustrated. But don’t worry. You can use solutions in this post lớn fix the problem. Each solution has been reported to be useful. So try all of them until you have the problem fixed. 

The error would appear with a specific error code lượt thích 0x0000007e. The most common error codes are as follows:


Windows Cannot Connect to lớn the Printer – Operation Failed with Error 0x0000007e


Windows Cannot Connect to the Printer – Operation Failed with Error 0x00000002


Windows Cannot Connect lớn the Printer – Operation Failed with Error 0x0000007a

Solution 1: Restart Print Spooler ServiceSolution 2: Create a New Local PortSolution 3: Delete Printer DriversSolution 4: Copy “mscms.dll” ManuallySolution 5: Delete a Subkey

Solution 1: Restart Print Spooler Service

Follow steps below khổng lồ stop Print Spooler service then start it again.

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1. Press Win+R (Windows hình ảnh key và R key) at the same time. A Run dialog box will open.

2. Type services.msc in the run box and click OK button.


3. In the Name list, locate và double-click on service Print Spooler.


3. Under Service status, click Stop button. 


4. Click Start button lớn start the service again.


5. Click OK button.

After that, add the printer again and see if the problem persists.

Solution 2: Create a New Local Port

Follow these steps:

1. Open Control Panel.

2. View by Large icons, click Devices and Printers.


3. Click Add a printer at the vị trí cao nhất of the window. Note: to lớn continue, you need to login to lớn the computer as an administrator.


4. Select Add a network, wireless or bluetooth printer.


5. Select Create a new port, change the “Type of port” to lớn Local Port then click Next button.


6. Enter a port name in the box. The port name is the printer’s address. The address format is \IP address or the Computer NamePrinter’s Name (refer to the following screen). Then click OK button.


7. Select the printer model from the directory and click Next button. 


8. Follow the rest on-screen instructions lớn finish adding the printer.

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Solution 3: Delete Printer Drivers

The problem can be caused by printer drivers. So you can try to remove the drivers và install them again.

Follow steps below:

1. Press Win+R (Windows logo key & R key) at the same time. A Run dialog box will open.

2. Type printmanagement.msc in the run box & click OK button.


3. In the left pane, click All Drivers.


4. In the right pane, right-click on the printer driver and click Delete on the pop-up menu. 


If you see more than one printer driver names, repeat steps above khổng lồ remove them one by one.

5. địa chỉ cửa hàng the printer again. 

If the problem persists, you may want lớn install the driver manually. You can download and install the driver from the printer manufacturer’s website. 

If you have difficulty downloading the driver manually, you can use Driver Easy to lớn help you. Driver Easy can scan your computer to lớn detect all problem drivers then provide you with new drivers instantly. Download its không tính phí version khổng lồ have a try. If you find it helpful, you can consider upgrading khổng lồ the Pro version. The Pro version allows you khổng lồ update all drivers with just one-click.


Solution 4: Copy “mscms.dll” Manually

1. Open C:Windowssystem32 and find the file “mscms.dll“.


2. Copy the tệp tin to the following path:

C:windowssystem32spooldriversx643 if you are using 64-bit windowsC:windowssystem32spooldriversw32x863 if you are using 32-bit windows

If you have no idea which version of Windows you are using, see How to lớn Get Operating System Version.

3. Try to connect to lớn the printer again.

Solution 5: Delete a Subkey

Modifying registry keys incorrectly may cause serious system problems. So before you get started, it is recommended that you back up the registry key so you can restore it in case any problems occurs.

1. Stop Print Spooler service. (refer steps in Solution 1 lớn stop the service)

2. Press Win + R (Windows hình ảnh key và R key) at the same time. A Run dialog box will open.

3. Type regedit in the run box & click OK button.


4. Expand HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionPrintProvidersClient Side Rendering Print Provider. Right-click on Client Side Rendering Print Provider and select Delete.